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1. Can I pay my bill over the phone?

We do not accept payments over the phone. Accepted ways to pay your bill are:

• United States Postal Service Check or money order  
• After hours drop box to the right side of the main entrance doors. Check or money order (cash not advised) 
• In the Public Utilities main office. Check, cash, money order, credit card
• On-line bill pay. On-line bill pay site. Credit card only

2. When is my bill due?

Bills are sent out on or around the 15th of every other month (odd months), and are always due by the 10th of the month after they go out (even months).

3. Why is my water bill so high?

Your bill is based on how much water passes through your meter -- so whether it’s used or wasted, you pay for every drop. That’s why it is so important to use water wisely. If you are noticing abnormally high usage you can try and troubleshoot yourself by checking the following:

• Check you water meter (usually located in the front yard near the road in the utility right-of-way). There is a red triangle or circle that indicates low flow. If the low flow indicator is spinning then there is water flowing through the meter. If all of the water in the house is off then the low flow detector should not be turning. 
• Check all of the toilets. Put food coloring in the tank of the toilet then check the bowl. If discolored water runs into the bowl that indicate that the flapper might not be sealing properly.
• Check faucets, toilets outside hose spigots, to make sure that there is nothing running or dripping.
• Look at the read dates on your bill and determine if you had done any landscaping, watering, pressure washing etc... within those dates.

4. Who do I call if I have a water emergency after hours?

The Public Utilities office is open Monday - Friday 8am to 5pm. If there is a water/sewer emergency outside of those hours you can call communications at 336-751-0896 who will notify the on-call line maintenance personnel of your emergency. 

5. Does my account include trash & recycling?

We do not do trash and recycling. All trash and recycling pick up is through Republic Services at 336-751-1585

6. Why is there paint in my yard, at the curb, or in the street?

Utilities use temporary paint to mark the location of buried lines and pipe before digging for repairs. The national color code for line locating is as follows.

• Blue - Water
• Green -Wastewater
• Red - Electric
• Yellow - Gas
• Orange - Telecommunications
• White - Proposed excavation area

The paint will wash away in a few days with rainfall. Failure to cooperate with other utilities by locating facilities can lead to service interruptions and worker injuries. Your cooperation in this matter is appreciated. If you plan to do it yourself, be sure to call 811 before you dig to make sure you don’t hit any lines. 

7. What is backflow?

On rare occasions, water pressure is interrupted—perhaps by a water main break, a power failure, firefighters battling a nearby blaze, or some other disruption in water service. When there is a significant loss of pressure, water can flow back into the public water supply system. When water flows backward into the public water supply, it is called “backflow”. In order to prevent this situation from occurring, Davie County has a State Mandated Cross Connection Prevention Program, which requires users of the public water system to install backflow prevention devices to protect the public drinking water distribution system. Most residential homes without in ground irrigation systems will not have or will not have a need for a testable backflow prevention device.

8. What are some examples of cross connections?

A hose is submerged in polluted or contaminated water • A secondary source of irrigation water (from a well or pond) is pumped into an irrigation system that is directly connected to the potable water supply system • A heating boiler with treatment chemical added to prevent internal corrosion is connected directly to the water supply for make-up water • An underground lawn sprinkler system is directly connected to the water supply system • A fountain or swimming pool has a direct connection with the water system for filling

Davie County Public Utilities is required by law to provide safe potable water to customers at all times. In order to ensure that contamination does not enter into the distribution system all backflow prevention devices must be tested annually.