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We do not accept payments over the phone. Accepted ways to pay your bill are:
Bills are sent out on or around the 15th of every other month (odd months), and are always due by the 10th of the month after they go out (even months).
Your bill is based on how much water passes through your meter -- so whether it’s used or wasted, you pay for every drop. That’s why it is so important to use water wisely. If you are noticing abnormally high usage you can try and troubleshoot yourself by checking the following:
The Public Utilities office is open Monday - Friday 8am to 5pm. If there is a water/sewer emergency outside of those hours you can call communications at 336-751-0896 who will notify the on-call line maintenance personnel of your emergency.
We do not do trash and recycling. All trash and recycling pick up is through Republic Services at 336-751-1585
Utilities use temporary paint to mark the location of buried lines and pipe before digging for repairs. The national color code for line locating is as follows.
The paint will wash away in a few days with rainfall. Failure to cooperate with other utilities by locating facilities can lead to service interruptions and worker injuries. Your cooperation in this matter is appreciated. If you plan to do it yourself, be sure to call 811 before you dig to make sure you don’t hit any lines.