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Posted on: December 21, 2020

Upgrades at The Davie County 9-1-1 Communication Department

911 Call

DAVIE COUNTY, NC—"This year has been about nothing but upgrading and updating to provide the best we can for our citizens because that’s what this job is all about," said Rodney Pierce, Davie County's 9-1-1 Communications Director.

Four years ago the team began to research the best technology and product that would best serve Davie County, and what they found has now gone into effect. In August, the 9-1-1 Communications Department completed a county-wide Computer Aided Dispatch (CAD) for the 911 Center and this also incorporated Emergency Services, the Sheriff's Office, and Mocksville police.


Computer Aided Dispatch (CAD) Upgrade

This CAD offers an integrated software that responders can use to help receive call information and will also dispatch by unit locations for a quicker and more efficient response time.

Pierce commented that the system has been an asset in creating a more streamlined process between the Sheriff's Office and Mocksville Police as they are able to submit reports through the system.

Additionally, the CAD will assist with training, managing personnel, monitoring inventory, and help team members maintain their certifications.

This upgrade was largely paid through the North Carolina State 9-1-1 Grant that the Davie County 9-1-1 Communications Department received.

Davie County Now Able to Receive Emergencies Via Text Message

A second major upgrade that the Davie County 9-1-1 Communications Department has undergone this year is that as of December 2nd, the 9-1-1 phone system is now a state-of-the-art State Network System.

This highly secure and stable network is integrated into an internet protocol state system. This gives the department the ability to receive text messages directly. The 9-1-1 phone system upgrade was state-funded.

Pierce says that it is preferred for people to call 9-1-1 directly when able but if you find yourself in a situation that it would be unsafe to call, you can text 9-1-1 with your emergency.

 If you have any non-emergent questions about the Davie County 9-1-1 Communications Department, please call (336) 751-0896. 

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