Walk-in payments, applications, and documents will not be accepted in person. Payments can be made online,or via check or cash at external drop box depositories (298 E. Depot Street). We are not able to take payments over the phone. Staff will be available in the office during normal business hours (8am to 5pm) to answer any questions by phone. Just call 336-753-6090
All new customers will be able to start service by calling the office to provide information needed to start an account. Staff will take the information via telephone and the customer will have the option to drop the deposit payment in cash, check or money order in the drop box. Service will not be started until after we have received the deposit at least one prior business day of the start date.
Please call if you find a leak or have an emergency, office staff will still be available during normal business hours between the hours of 8 am to 5pm, Monday thru Friday. As in normal operations any after hour emergency all calls will roll over to Davie County Communications.
If you are starting new service for water/sewer and have never had an account with Davie County Public Utilities you will need to visit our office, located at 298 E Depot St in Mocksville, at least one business day prior to the day you need your residential service to start. We do not offer same day service for new accounts. In addition we require a deposit of $150, $200 with Mocksville sewer. Please bring a valid picture ID, and a social security number. We accept cash, checks, money order, debt or credit cards (there is a fee of 2.5% of the charge/$1.50 minimum to use debt or credit cards). If you have any questions please contact the office at: 336-753-609
