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Communications (9-1-1)
Mission Statement
The Davie County E911 Communications Center serves as the vital link between the citizens and public safety agencies of Davie County. We are committed to answering    9-1-1 and non-emergency calls with professionalism, integrity, and compassion while efficiently dispatching law enforcement, fire, and emergency medical services. Customer service is essential to our success, so we must treat each caller with empathy and respect. Our dedicated and highly trained professionals routinely help save lives, protect property, and assist the public in their time of need.

About the Center
The center was established in October 1976. It consolidated call receiving and dispatching for law enforcement, fire, emergency medical Services (EMS), and rescue organizations. Calls were then received on numerous seven digit numbers assigned to each separate agency. Basic 9-1-1 phone service was established and implemented in 1985. In 1993, a major improvement was made in 9-1-1 service countywide. This was the implementation of enhanced 9-1-1. With this came extensive street addressing countywide.

Locating Incidents
Beginning November 1993, when a 9-1-1 call was received at the communications center, the callers telephone number and address was displayed for the telecommunicator to read. This information was then transferred automatically into a new computer aided dispatch program, which suggested the proper units and agencies to be dispatched and produced a map showing the location of the incident.

Certification
In August 2000, Davie County 9-1-1 Communications became a state-certified Emergency Medical Dispatch Center. This allows the telecommunicator to give pre-arrival medical instructions.

Staff
The communications staff includes 11 full-time telecommunicators and 12 part-time telecommunicators. It is directed by Ronnie Robertson. Lance Thompkins serves as the assistant director, Tina Jones is the quality assurance specialist, and Steve Frye serves as the DCI TAC officer.

Contact Info
Ronnie Robertson
Director
Email

146 Dr. Slate Dr.
Mocksville, NC 27028

Ph: (336) 751-0896
Fx: (336) 751-9110

Hours
365 days a year
24/7

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